Rules of staying on the ski-resort

Rules of behavior on the territory of “Nurtau” resort hotel

I. GENERAL INFORMATION

1.1. These rules define the order of using of paid services (hereinafter referred to as “services”), provided by “BIPEK AVTO Kazakhstan” JSC on the territory of “Nurtau” resort-hotel, located at: Eastern Kazakhstan region, Glubokovsky area, “Nurtau” resort-hotel and include the following sections:

1.1.1. Rules of behavior on rope ways (Section I);

1.1.2 Rules of behavior on ski slopes (Section II)

1.1.3 Rules of behavior on tubing way (Section III)

1.2. “BIPEK AVTO Kazakhstan” JSC (hereinafter referred to as the “Company”) is legal entity in accordance with legislation of the Republic of Kazakhstan.

Address of the company: Ust-Kamenogorsk, 92/1 Tauelsizdik avenue.

Telephone numbers of the resort:

Administrator of “Bobrovochka” cottages: +7 705 798 53 65

Administrator of “Roschino” cottages: +7 771 840 68 89

Administrator of “Namedni” restaurant: +7 705 798 53 64

Administrator of “Moiseyevka” garden-houses: +7 705 752 48 95

Booking service: +7 705 798 53 56

Administrator of School of confident skiing: +7 771 840 04 04

You can get information on operating hours of Resort and administration on official web-site of the Company (http://bobrovka.kz) or on informational signs, located at general places of the resort.

1.4. The resort is governed by the legislation of the Republic of Kazakhstan, Corporate charter, present rules and local acts of the Company.

According to the present rules relationships of the resort and the Customer is governed by the legislation of the Republic of Kazakhstan

1.5. The present rules are firm offer of the Company, in other words offer for conclusion of the contract on conditions subjected by Rules and regulations.

Validity period of this formal offer is not limited.

Unless otherwise provided by the present Rules, the payment for corresponding services to the Resort is full consent (offer acceptance of the Company) of the customer with these rules, and also rules, indicated in articles 1.1.1. — 1.1.3. of the present Rules.

1.6. Private and legal entities (hereinafter referred to as the “Customers”) have the right to use the services of the Resort, excluding the following categories of the customers:

1.6.1. persons, who are under the influence of alcohol, drugs or psychotropic substances;

1.6.2. persons, behavior of whom constitutes a threat for security and/or for condition of the Resort or conflict with social rules of behavior;

1.6.3. persons (children) under 14 years old (except for cases if they visit the Resort with legal representatives, who are fully responsible for children’s behavior and Rules observance);

1.6.4. individuals with disabilities, who require help of another person (except for cases if they visit the Resort with competent adult individual without disability);

1.7. You may get information on Resort Tariffs on official web-site of the Company (http://bobrovka.kz) or on informational signs, located at general places of the Resort.

The Company reserves the right to change the Tariffs for services on a unilateral basis. The Company notifies the Customers regarding Tariffs changing by message publishing on official web-site of the Company (http://bobrovka.kz) or on informational signs, located at general places of the Resort. In case of Tariffs changing, amount paid earlier is not recounted.

1.8. The Customer gives a consent for personal data processing by the Company. The consent is given for contract conclusion with the Company, on the basis of the present formal offer and its further execution, information provision on provided services by the Company, and is applicable to the following information: surname, name, patronymic, phone number, e-mail, identity card data or other document of identification, address, photo (hereinafter referred to as “Personal data”).

The consent specified in first paragraph of the present article, is provided for execution of any activities regarding Personal data of the Customer, which are needed or desired for abovementioned goals achievement, including but not limited: collection, systemization, accumulation, storage, refinement (updating, changing), using, depersonalization, locking, deletion.

The company is obliged to provide security and confidentiality of Personal data of the Customer, not to distribute Personal data and use it only for abovementioned goals.

The Customer has the right to get information on his Personal data, and also he has the right for refinement, locking and/or deletion of Personal data.

1.9. The company reserves the right to refuse in services provision of the Resort and staying on the territory of the Resort to any guest who breaches requirements of the present Rules and appendixes to it during any period, without additional explanations.

1.10. In case of issues, claims and disputes, arose from using of Resort’s services, the Customer should addressed to Resort administration. All disputes and disagreements should be solved by written claims sending in order, specified by the present article of the Rules.

Written claim of the Customer made in free form, should be declared only in day of unsatisfactory service according to the Customer opinion. A claim should be considered by receiving party (Resort administration) with written response provision to the applicant during 10 (ten) working days from the receiving date, if other terms are not specified by acting legislation. If a claim was not made in day of service provision, such service is considered as delivered with proper quality and accepted by the Customer in full form without notes.

The Customer has the right to leave a claim in Customer feedback book. This claim is considered by Resort administration during 15 (fifteen) working days and an applicant gets the written response at indicated address.

The Customer is obliged to observe the one of abovementioned pre-court disputes settlement procedure.

1.11. In case of failure of resolution of disagreements in controversial issues in complaint procedure, such disagreements should be considered in judicial proceeding according to acting legislation of the Republic of Kazakhstan.

1.12. Disputes and disagreements, connected with services provision according to these Rules, between legal persons and the Company shall be settled in special interdistrict economic court of Eastern Kazakhstan region, after obliged pre-court disputes settlement procedure.

1.13. Disputes and disagreements connected with services provision according to these Rules, between private persons and the Company shall be settled in special interdistrict economic court of Eastern Kazakhstan region, after obliged pre-court disputes settlement procedure.

1.14. These Rules are obliged for fulfillment, including Resort services purchase by legal or private entrepreneur for private persons in case of services provision for group of persons.

1.15. You may get information on Resort scheme, including ski slopes schemes, ropeways location schemes, infrastructure objects, first aid points,  on official web-site (http://bobrovka.kz). Each Customer is obliged to refer to this scheme if he purchases the Resort services.

1.16. When the Customer purchases the Resort services (paying for services and/or using it) he confirms that he is fully acknowledged with the present Rules, agreed with them and obliged to execute them and be liable for the Rules execution. Liability for consequences resulted from lack of knowledge or nonobservance of the present Rules, the Customer is responsible for it by himself.

When the Customer purchases the Resort services (paying for services and/or using it), he agrees that he will execute requirements of signs, informational stand, announcement, video stands, located at the Resort.

1.17. The Company is not liable for non-using of paid services by the Customer, for safekeeping of property, valuable objects, documents and money of the Customer, including safekeeping of  sport equipment, payment documents (sales receipt) which confirm the payment for providing services of the Resort, liability for injury, incurred to life or health причинеand damage, incurred to property of the Customer caused by breach of the set Rules, damage caused by activities of third parties. The Customer accepts all consequences and risks connected with reckless behavior, which can lead to health damage during staying and services receiving on the Resort, and the Customer is obliged to release the Company from any claims, connected with it, including requirements for injury of life and health, moral damage and other losses.

1.18. The Company is not liable for failure or improper execution of accepted obligations due to force-majeure circumstances, including, but not limited: acts of God (earthquakes, floods, avalanches, snow storms, drifts etc.), disorders, military activities, solutions of решения competent public authorities, emergency situations (electrical power outage, repair and refurbishment works and other emergency works, activities from power supply organizations) etc.

1.19. CCTV in operation in order to provide security on the territory of the Resort.

1.20. Speed limit operates on the territory of the Resort. Customers are obliged to observe the traffic regulations (road signs) when entering into the territory of the Resort.

1.21. The payment for provided services is made in national currency — tenge.

1.22. Customers are obliged to pay for damage incurred to BIPEK AVTO Kazakhstan JSC company property (glassware breakage, equipment damage etc).

1.23. Equipment renting is made according to acting rules of renting equipment receiving and using. Under equipment using the Customer shall observe rules of behavior on slope and safety regulations. If the Customer has any question he can address to worker of rental point.

SECTION I

Rules of behavior on rope ways of Nurtau resort

1.1. The visitors of the Resort are obliged to study the present rules of services using, and also refer to current situation (weather conditions, slope status) and evaluate their own capabilities for rope slope using, and possibility of accompanied children and/or disabled people. Children under 14s (fourteen) should be accompanied by legal representatives. Children under 1 (one) year old are not recommended to use rope way.

1.2. Rope ways of the Resort are opened and closed as it subjected by legislation of the Republic of Kazakhstan, regulations and normative documents of the Company.

Operation hours of rope way are determined by Administration of “Nurtau” Resort. Rope way does not operate when the temperature is 27°С and lower, and when the wind is strong. Rope way operates without a break in weekends and holidays.

1.3. Access to rope ways is permitted only for guests with valid card/lift pass.

Access to some sections of rope ways could be temporary or permanently closed or limited depending on weather conditions.

Persons without access for rope way service can’t be permitted to equipment which is not intended for passengers transportation.


Priority right of access is reserved for employees of rescue service, rope ways security and control service during execution of official duties, and for instructors of “School of confident skiing” with Customers.

1.4. Access for children. Children under 14s (fourteen) should be accompanied by legal representatives, who are obliged:

— to evaluate children’s capability to use rope way and organize safe transportation, in and out.

— to inform children on behavior on rope ways and warn about possible mistakes, especially in case of stopping of rolling equipment.

1.5. Access for disabled persons (including riding)

Before lift pass purchase guest with disability or accompanied person is obliged to inform Resort employees regarding their disability and possible necessity of additional help.

In case of special tools using (invalid chair, special sport equipment), it should be evaluated and permitted for transportation by employees of rope ways service.

1.6. Seating on the rope way is allowed only from seating station.

1.7. In case of line — seating for two persons.

1.8. In case of falling you must release the beam hanger and leave the hill route.

1.9. After uphill you should round the wheel of rope way by beam hanger and smoothly release beam hanger.

1.10. It is strictly prohibited:

— to make seating on the closed rope way;

— to get on out of indicated seating stations;

— to allocate more than 4 persons in cable-railway;

— to seat on the beam hanger;

— to put the beam hanger through the legs;

— to uphill under the rope way;

— to throw down the beam hanger in front of the support;

— to downhill on the route of uphill;

— to smoke in the pick up and drop off zones and during carriage;

— to drink alcohol, to be under the influence of alcohol and drugs;

— to use coarse language, abuses, scuffles and other breach of the peace;

— to violate regulations hygiene, to be in dirty clothes;

— to damage equipment and metal constructions of the rope way;

— to sell or distribute the goods, or advertising materials;

— to draw or print letterings on supports, walls;

— to use devices and instruments with loud sounds;

— to carry explosive, inflammable and toxic substances or traumatic weapon and also alcoholic drinks in any tare;

— to carry other subjects, which compromise the safety for guests and staff.

1.11. Accidents and incidents. If the guest became an eyewitness of accident, he must inform on it by the following telephone number: +7 (705) 752 48 95.

In case of unattended subjects detection, it is prohibited to touch, open and move discovered objects. In case of suspicious object detection, the Customers must inform on it by the following telephone number: +7 705 752 48 95.

1.12. In case of breach of these regulations by the guest, the Company reserves the right to prohibit access to rope ways of the Resort.

1.13. Using rope ways, the Customer confirms, that he is fully acknowledges and agreed with the present Rules.

SECTION II

Rules of behavior on ski slopesof “Nurtau” Resort

1. General provisions

1.1. The present rules of behavior on ski slopes of “Nurtau” Resort (hereinafter referred to as the “Rules”) are obliged for fulfillment and extended to all citizens (guests, consumers, customers), used (being) slopes of “Nurtau” Resort (hereinafter referred to as the “Resort”) on mountain skis and snowboards.

1.2. Access to slope is prohibited without skis and snowboard, except for Resort employees and authorized persons. Slopes are classified by 4 different colors according to complication. You should choose slopes according to your experience and physical conditioning.

— Green: simple routes for beginners, slope inclination 3-7 degrees;

— Blue: easy routes, slope inclination 7-10 degrees;

— Red: middle complexity routes, slope inclination 10-15 degrees;

— Black: complicated routes, slope inclination 15-30 degrees

1.3. Ski slopes of the Resort are opened and closed according to regulation subjected by rules and other standards of the Resort.

1.4. The purpose of these Rules prevention of accidents on Resort slopes during downhill on skis and snowboards, and also safety provision during riding on slopes. The slopes of the Resort are specially equipped ski slopes with natural snowmaking, with rope way, special signs, markings, protected nets.

1.5. Each guest is obliged to know and strictly observe the present Rules during downhills from the slopes on skis and snowboards. It is prohibited to slope with using of sport equipment and tools which is differed from skis or snowboards. Downhill out of prepared slopes is prohibited downhill between slopes, which are not equipped by protected constructions, markings and not patrolled is prohibited. Skiers and snowboarders, rode in this zones, are fully liable for their safety.

1.6. It is prohibited to use without permission installed directing marks, gates, cones and other, that intended for trainings with instructors or organized sport groups.

1.7. When the Customer stands on the slope, he confirms, that he is fully acknowledged and agreed with these Rules, the guest (child of guest) does not have  medical contraindications to ski and snowboard sport (passed medical inspection, testing, accepted for a course of sport ), has primary skills of safety riding on skis (snowboard) and participates in riding  at the sole risk — the guest should understand, that riding  on skis (snowboard), use of chair lifters pass on slope connected with risk of  injures in the fall (collision, ), straying off the slope and the guest must evaluate his possibilities (functional conditions) by himself , and body condition correspondence of physical load, riding skills, chair lifters using skills, weather conditions (influence of  low temperature, wind, falls), length and complexity of chosen slope and riding conditions. The Guest is liable and warned of specified features and risks of injures and further liability, connected with riding consequences on ski slope. When children stand on the slope, parents (or other responsible persons, who accompany child) are liable for consequences and clarifications of the present Rules.

1.8. For beginners and guests with insignificant skills of riding on skis (snowboard) it is recommended to train skills using Resort services with training slope with small incline and minimal route length and

2. Rules of behavior on the slope (according to international rules FIS)

2.1. Visitors, used slopes of “Nurtau” Resort, are obliged to use the following rules of behavior:

Mutual respect. Skier or snowboarder must behave in such manner, to prevent danger and do not injure for people.

Speed limitation. Skier or snowboarder must control movements. His speed and manner of downhill should correspond to personal possibilities, prevailing slope conditions, snow condition, weather conditions and quantity of other skiers and snowboarder on the slope. Skier or snowboarder always should have opportunity to stop or get out of the way.

Choice of motion trajectory. Skier or snowboarder under motion up of the slope must choose motion trajectory in such manner, in which he could prevent the danger for people on. Skier or snowboarder, who is on downhill, is prevail. Person who moves on uphill is obliged to keep the distance, enough for any movements of person on downhill. Under collision, skier (snowboarder) on uphill takes responsibility.

Overtaking. Skier or snowboarder can overtake another skier or snowboarder under condition that he remains enough free space for overtook skier or snowboarder for any intended or unintended movements. During overtaking passing person is liable to not make interferences for overtook skier or snowboarder. Это относится также к объезду неподвижно стоящих людей.

Beginning of riding on uphill. Skier or snowboarder on the marked slope, began the moving after stopping or uphill moving, should inspect that he can begin moving without danger for people.

Остановка на склоне. Skier or snowboarder must avoid unrequired stopings on narrow or not reviewed areas of the slope, including standing, seating position. It is prohibited to seat on the slope. In case of sudden stopping, it is necessary to take place on opposite side of the slope, face to slope. Fallen skier or snowboarder is obliged to stand as soon as possible and continue to move. In case of long stopping, including standing, seating position, and not moving to the opposite slope, Resort Administration, rescuer or another employee of the Resort has the right to take away abonnement (lift pass), as nonobservance of this rule can lead to injure of life and health, up to death, of guest and other guests, customers, employees of the Resort.

Uphill and downhill without equipment. Skier or snowboarder, who is uphill or downhill without equipment, must keep to the slope edge.

Signs and marking. Skier or snowboarder must observe signs and marking. Skiers or snowboarders, who do not observe rules and not account information on signs, are fully liable for their safety.

Accident. Eyewitness or participant of an accident is obliged to immediately inform on the event by the phone number: +7 705 752 48 95. Skier or snowboarder, who is eyewitness of the accident, must inform on accident and be near to injured person up to arrival of rescuers and do what he can for help. All skiers or snowboarders and other eyewitnesses regardless of participation in accident, they must exchange by contacts after accident.

It is strictly prohibited to be on the territory of ski slopes under alcoholic and drug influence.

Children. Children under 16 years of age (inclusively) are obliged to wear protected helmet during staying period on the ski slopes. In case of absence of protected helmet on children 1 under 16 years of age (inclusively), parents or accompanied persons are liable for injuries.

Riding out of the route. Territories outside of prepared slopes and areas between slopes are not equipped by special constructions, it is not have marking and not patrolled. Skiers or snowboarder, who ride in these zones, are fully liable for their safety.

3. Other provisions

3.1. Behavior of the Resort Guests on the slopes should correspond to the present Rules and other obligatory rules, set on the Resort territory, and should not interfere to third parties, constitute a threat  to safety, health and life, or curtail freedom. The guest is liable for abovementioned activities, according to acting legislation of the Republic of Kazakhstan.

3.2. Guests are liable for purposeful illegal actions, breach of the present Rules and also for willful damage of the Resort and third parties, injuries to life, health of third parties during downhill, guests are responsible in accordance with acting legislation of Republic of Kazakhstan, including property responsibility for reimbursement of costs inflict physical damage, and also responsibility for injury of life and health of guests.

3.3. Resort Administration is not liable for consequences connected with breaches of the present rules, other obligatory rules, acting on the Resort territory, for damage, incurred to guest by actions of third persons on the slope, and also for health condition of guests and potential accidents during downhill and staying on the slope (injuries, hurts etc.). The guest accepts all consequences and risks connected with unintentional injury of health during riding, and the guest is obliged to release the Resort Administration from any claims, connected with it, including requirements for reimbursement of injuries for life and health, emotional damage and other losses.

3.4. The present Rules are obliged for fulfillment, including during services order and staying on the Resort territory of representatives (employees, guests) legal persons of all business legal structures, including private entrepreneurs.

3.5. In case of failure of the present Rules by the guest, Administration of the Resort has the right to terminate services provision.

3.6. Administration on the Resort ration of “Nurtau” Resort has the right to amend the present Rules of behavior on the slopes and other obligatory requirements and regulations set on the Resort territory. Specified amendments in rules comes in force from the date of allocation on informational stands of “Nurtau” Resort and (or) on the web-site — www.bobrovka.kz. The Guest is obliged to read these amendments to the rules.

3.7. Safety and comfort provision for each guest of the Resort is the main goal of the Resort Administration. Guests are obliged to observe behavior rules and respect other guests and employees of the Resort. In case of unreasonable behavior, Administration has the right to take out abonnement/lift pass.

SECTION III

Rules of behavior on tubing route of “Nurtau” Resort

The customer, acknowledged about risk of injuries and risk of injuries to third persons, being with cool head, is agreed to ride and accepts al obligations for observance of all instructions and safety regulations.

The customer is obliged to observe the following rules in riding zone:

  • The downhill is permitted only after reading of these rules.
  • Children under 12 years of age are permitted to ride only in the presence of parents or responsible persons.
  • Children under 7 years of age are permitted to ride only with one of the parents (not more than one person on one tubing).
  • Downhill is permitted only in seating position with straight highly up legs.
  • Downhill is intended only for riding on snow tube, not on other equipment.
  • Observe the order of riding.
  • Observe the distance – not less than fourty meters in order to avoid collision.
  • When you finish the downhill, you must immediately stand and leave riding zone in direction to the start of route.
  • It is prohibited to ride two adult persons on one snow tube.
  • It is strictly prohibited to make group downhill in hooking with other tubings.
  • It is prohibited to cause interferences during downhill (braking).
  • It is prohibited to cause interferences for other guests.
  • It is prohibited to leave tubing in the end of the route.
  • It is prohibited to stay in the end of route.
  • It is prohibited to up higher than protected net for start of downhill.
  • It is prohibited to walk on the route for tubing.
  • It is prohibited to be on tubing route in influence of alcohol and drug.

г. Усть-Каменогорск, пр. Независимости 92/1. Автосалон RENAULT.

Тел.: +7 (7232) 560-232

Email: rahmani@reliz.kz, rksales@reliz.kz

Служба бронирования: +7 705 798 53 56

Администратор коттеджей «Бобровочка»: +7 705 798 53 65 (пункт проката)

Администратор коттеджей «Рощино»: +7 771 840 68 89

Администратор беседок «Моисеевка»: +7 705 752 48 95 (канатная дорога)

Администратор ресторана «Намедни»: +7 705 798 53 64